Master customer conversations before they matter.

The AI platform where call-centre agents practise and perfect — without risking real customer relationships.

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From Practise to Performance

We create realistic practise environments where agents can safely master conversations before facing real customers.

Practice

Agents grow confidence in their own voices and skills

Learn

Instant feedback leads to quick improvement

Track

Individual and team advancement

Deploy

Agents make real calls with high performance

Repair the challenges in your onboarding process

Inefficient onboarding has hidden costs — lost time, frustrated teams and missed opportunities.

Slow Ramp-Up to Productivity

Train-AI delivers:

Efficient learning

Improved scalability

Reduced burnout

Talent Loss

Train-AI delivers:

Quicker training cycles

Happier customers

More sales opportunities

Revenue Drain

Train-AI delivers:

Quicker training cycles

Happier customers

More sales opportunities

Traditional methods often lead to slow ramp-up, talent loss and revenue drain. With Train-AI, you turn these challenges into measurable performance gains.

The proven Solution

Whether you manage internal teams or outsourced agencies, Train-AI ensures the agents handling your campaigns or customer journeys receive standardised training, mentoring and progress monitoring.

Companies using Train-AI achieve measurable gains in productivity and retention.

0 – 0%

Faster onboarding and time-to-productivity

0 – 0%

Reduction in agent attrition and replacement costs

Numbers speak for themselves. Your potential savings could be substantial.
Let us help you stop the profit drain and start building elite teams.

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Intelligent Feedback Engine for Agents and Coaches

To be effective, performance feedback needs to be immediate, specific, and actionable. With Train-AI, agents get clear guidance for improvement while coaches can easily track team progress and performance, all in one place.

Agent-facing View

Coach-facing View

Agent view

Post-call feedback:

Delivered instantly after each simulation with clear action points.

Performance insights:

Track progress on empathy, tone, script adherence and more.

Motivation through metrics:

Visual dashboards help agents see their improvement over time.

Coach view

Campaign dashboards:

Monitor team and individual performance at a glance.

Custom setup tools:

Create new campaigns, upload scripts or product details, and assign agents in just a few clicks.

Detailed transcripts:

Review simulated calls to identify coaching opportunities.

Progress trends:

Track skill development and training completion across teams.

Prepare for new campaigns, scripts and product launches

The Train-AI Quick Sprint process ensures that new clients, campaigns, product launches or differences to existing scripts can be incorporated quickly into training. Your existing teams can learn and recall new product information productively and efficiently, and be back on the job more quickly.

Built on the Science of Learning

The best performers learn through practice, feedback, and repetition. Train-AI applies these proven principles to help agents master every conversation faster and with greater confidence.

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Why It Works

The science in action

Traditional training

Most learning happens on the job, leading to lost sales and missed opportunities.
Coaches can’t give feedback on every call.
Agents repeat mistakes and form bad habits without structured feedback.

Train-AI:

Safe, simulated practice builds skills before live calls.
Instant, targeted feedback after each session accelerates improvement.
Agents experiment safely, gain confidence, and perform better in real conversations.

Simple, transparent pricing with unlimited users

Our pricing is simply based on the hours training per month. All features are included with all packages

	Starter	Growth	Enterprise	Enterprise+
Personalised for your own campaigns, scripts or customer journeys
Multi-lingual
Select level of difficulty according to campaign or stage of training
Number of trainers	Unlimited	Unlimited	Unlimited	Unlimited
Number of users	Unlimited	Unlimited	Unlimited	Unlimited
Hours training per month	100 hrs.	500 hrs.	1000 hrs.	> 1000 hrs.
Licence per Month	€1,958	€5,458	€7,958	On Request

* Based on 3 full days training with Train-AI, we estimate that a starter pack will support 4 agents and a growth pack will support 20 agents onboarding per month.

Still Have Questions? We've Got Answers

Understanding Train AI

What is Train AI and how does it work?

Train AI is a simulation and coaching platform built by Big Decision Science (BDS) to help customer-facing teams master real conversations before they go live. Unlike generic training tools, Train AI is trained on tens of thousands of real calls and hundreds of human coaching sessions, giving it a level of realism and behavioral accuracy that others can’t match.

What makes Train AI different from other AI training platforms?

Most “AI training” tools are built on synthetic or scripted data. Train AI is powered by actual call-center interactionsacross industries, enriched by human coaching expertise. That means it doesn’t just simulate conversations — it teaches real behavioral mastery like empathy, tone control, objection handling, and call flow optimization.

Who uses Train AI?

Train AI is trusted by call centers, BPOs, and enterprise support teams in industries like telecom, insurance, banking, and tech. It’s ideal for any organization that wants to improve agent performance, reduce onboarding time, and scale consistent coaching.

Platform Capabilities

Can Train AI integrate with our existing systems or LMS?

Yes. Train AI connects seamlessly with your current CRM, call center software, or learning management system. It’s designed to enhance — not replace — your existing tech stack.

Can we create custom training simulations?

Absolutely. Our drag-and-drop scenario builder lets you design realistic simulations in minutes. You can mirror real campaigns, include company scripts, and adapt tone, emotion, and difficulty based on your needs.

Does Train AI provide analytics for managers and coaches?

Yes. You’ll see agent readiness scores, performance trends, and skill heatmaps, as well as coach dashboards that track progress, consistency, and time-to-proficiency.

How does Train AI measure improvement?

Every interaction is scored using our proprietary Training Score™, combining behavioral metrics (like empathy and confidence) with accuracy and outcome-based performance.

Before and During Your Demo

What exactly will I see in the 30-minute demo

You’ll experience a live walkthrough tailored to your industry. We’ll show how agents train on realistic AI conversations, how managers track progress, and how you can design scenarios on your own.

Is this a sales pitch or a technical demo?

It’s a hands-on session focused on solving your real training challenges. No slides — just live interaction with the platform.

Who should join the demo?

We recommend training managers, team leaders, and quality coaches — anyone responsible for onboarding, performance, or campaign success

Next Steps and Trials

What happens after the demo?

If Train AI fits your needs, we’ll send a tailored proposal including pricing, setup timeline, and pilot options. If not, you’ll still get valuable insights on how top teams train in 2025.

Is there any commitment or cost for the demo?

None. It’s 100% free — our goal is to show how AI-driven simulation can revolutionize your training approach.

Can we test the platform before buying?

Yes. We offer a 14-day pilot program for qualified organizations so you can train real agents on real scenarios and see measurable results before committing.

Differentiation

How is Train AI built differently from traditional e-learning or script-based training?

Traditional e-learning teaches what to say. Train AI teaches how to say it — adapting to tone, emotion, and customer intent in real time. It’s built on 10+ years of call center data and live human coaching, creating the most realistic AI training environment on the market.

Is Train AI powered by generative AI models?

Yes, but it’s not generic GPT-style AI. It’s fine-tuned on real business conversations and human-evaluated feedback loops, making it uniquely suited for contact center excellence.

How secure is the data?

All data is processed under GDPR and EU AI Act compliance, with optional on-premise or EU-cloud deploymentfor sensitive industries

Intuitive, insightful and scalable coach area

See exactly how Train-AI can transform your onboarding and boost performance

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30-minute customized walkthrough

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